Online Shopping Experience Survey template

Customer surveys

Measures how customers experience shopping at your online store: the ordering process, whether delivery arrived on time, and why they chose you. Sent a few days after delivery, it surfaces the friction that leads to abandoned carts or keeps people from buying again.

What the template contains

These questions are ready when you open the template; you can add or remove questions, reorder them and change their wording.

1. How would you rate your shopping experience?
2. Please rate the following:
3. Did your order arrive within the promised time?
4. What was the main reason you chose us?
5. Was there anything that made shopping with us difficult?
6. How likely are you to recommend our store to a friend?

How to use it

1. Click "Use this template" and sign in with your free account.
2. Adjust the questions and the design to your needs.
3. Publish it and share the link, the QR code or the embed code.
4. Watch the responses live and export them to Excel or PDF.

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