Net Promoter Score (NPS) Survey template

Customer surveys

A Net Promoter Score (NPS) survey that measures customer loyalty with one question, "How likely are you to recommend us to a friend?", plus an open question asking why. Because it's short, response rates are high, and you can compare your score from period to period.

What the template contains

These questions are ready when you open the template; you can add or remove questions, reorder them and change their wording.

1. How likely are you to recommend us to a friend or colleague?
2. What is the main reason for your score?
3. What do you value most about us?

How to use it

1. Click "Use this template" and sign in with your free account.
2. Adjust the questions and the design to your needs.
3. Publish it and share the link, the QR code or the embed code.
4. Watch the responses live and export them to Excel or PDF.

Similar templates

• Customer Satisfaction SurveyMeasures overall satisfaction with your product or service, plus its strengths and weaknesses.5 questions
• Customer Support Feedback SurveySent right after a support interaction: was the issue resolved, and how did the agent do?6 questions
• Hotel Guest Satisfaction SurveyPost-stay guest satisfaction: room, cleanliness, staff and dining.6 questions
• Online Shopping Experience SurveyHow online shoppers rate ordering, checkout and delivery at your store.6 questions
• Product Feedback SurveyGather customer opinions on a purchased product: quality, expectations, and what's missing.6 questions
• Restaurant Feedback SurveyA short restaurant or café feedback survey guests fill out from a QR code on the table.5 questions