Customer Support Feedback Survey template

Customer surveys

A short survey sent to customers after a support ticket is closed: was the issue resolved, how fast, and how did the agent do. It is the standard way to track your support team's quality ticket by ticket.

What the template contains

These questions are ready when you open the template; you can add or remove questions, reorder them and change their wording.

1. Was your issue resolved?
2. How would you rate your support experience?
3. Please rate the following:
4. How did you contact us?
5. How many times did you have to contact us to get your issue resolved?
6. How can we improve our support?

How to use it

1. Click "Use this template" and sign in with your free account.
2. Adjust the questions and the design to your needs.
3. Publish it and share the link, the QR code or the embed code.
4. Watch the responses live and export them to Excel or PDF.

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